Sessions

Unfortunately, every business has its share of difficult people to deal with. Some may be customers, some may be co-workers -- but either case, dealing with them in a way that leads to success is a critical skill. This session will humorously reveal the six basic difficult personality styles that are out to drain you and your organization of vital energy. You will learn how to stay empowered in the face of negative, reactive, and draining people and laugh while they do it. “Bambi vs. Godzilla” will help you understand negative behavior, and to increase your skill level in dealing with difficult personality types. This session will help you:

• Uncover six basic difficult personalities while discovering what they do, why they do it, and what you can do about it.
• Learn how to not react to reactive people.
• Develop strategies for empowering your communication style and moving negative behavior toward positive results.
• Understand how to increase your behavioral repertoire when confronted with a difficult person.
• Explore how to create an energized culture and climate in your office.