Delivering Bad News? Must-Know Techniques to Organize Your Thoughts on the Fly

2018 Annual Conference & Exposition

You will leave this session with the skills needed to respond to challenging situations while staying calm, cool and collected.

Whether you're responding to a challenging problem or delivering bad news, staying decisive, empathetic and solutions-oriented is no easy feat. During this session, you will develop a solution to your own problem using our four-step Impromptu Format and willl witness volunteers receiving positive personalized coaching to transform their own style while remaining solutions-oriented. This session will empower you to project confidence and remain calm under pressure. You will learn how to:

Implement an in-depth four-step process to help you organize your thoughts on the fly.
Apply three tips to diffuse a tense situation.
Use the six key physical skills to project confidence for high-profile communications

Date(s) & Time(s):

Monday, June 18, 2018 - 4:00pm to 5:15pm

Presenter:

Sheri Jeavons

president

Power Presentations, Inc.

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When Sheri founded Power Presentations in 1993, she had two goals in mind. The first was to empower business professionals to look and sound dynamic while communicating in any situation. The second was to deliver training that professionals would leave saying, “That was the best training I’ve ever attended. Ever.” Since then, Power Presentations has successfully trained more than 22,000 professionals from a variety of Fortune 500 Companies and industry leaders such as FedEx, Bayer, Goodyear, Marathon Petroleum and NASA.

Sheri is the author of Tips for your Talk® and Master your Virtual Communications: A Webinars that Wow® Training Guide.

SESSIONS:

Location:

E450

Amount of Credit:

1.25

Credit Type:

•SHRM PDCs

Session Type:

Mega Session

Competency:

Relationship Management

Communication

Business Acumen

Intended Audience:

Mid-Level

View other sessions related to this topic:

Professional Development