Sessions
Mega Session
Delivering Bad News? Must-Know Techniques to Organize Your Thoughts on the Fly
E450
Monday 06/18/2018 04:00 PM - 05:15 PM
1.25 SHRM PDCs
| Competencies: Relationship Management, Communication, Business Acumen
| Intended Audience: Mid-Level
Workplace Application:
You will leave this session with the skills needed to respond to challenging situations while staying calm, cool and collected.
Whether you're responding to a challenging problem or delivering bad news, staying decisive, empathetic and solutions-oriented is no easy feat. During this session, you will develop a solution to your own problem using our four-step Impromptu Format and willl witness volunteers receiving positive personalized coaching to transform their own style while remaining solutions-oriented. This session will empower you to project confidence and remain calm under pressure. You will learn how to:
- Implement an in-depth four-step process to help you organize your thoughts on the fly.
- Apply three tips to diffuse a tense situation.
- Use the six key physical skills to project confidence for high-profile communications
