Sessions

HR professionals often find themselves in high-stakes conversations, managing conflicts, de-escalating tensions, and fostering collaboration in challenging environments.

In this session, Scott Tillema, a retired SWAT negotiator and expert in crisis communication, shares proven methods from the world of hostage negotiation to help HR leaders navigate workplace crises and resolve conflicts effectively. Through real-world examples and practical strategies, attendees will learn steps to achieving influence, how to build trust quickly, and guide conversations toward positive outcomes, even in the most contentious situations.

Being able to move from crisis to resolution is one of the most critical skills HR professionals need in a polarized, emotionally charged environment.  This session will give you the techniques and the confidence to find success!

Learning Outcome 1: Master De-escalation Techniques: Learn how to diffuse emotionally charged situations by employing active listening, empathy, and tactical communication strategies used by hostage negotiators.

Learning Outcome 2: Build Rapid Trust: Discover how to establish trust and credibility quickly to create a foundation for resolving conflicts and fostering cooperation among team members through delivery techniques and non-verbals.

Learning Outcome 3: Navigate Difficult Conversations: Gain actionable tools to handle high-stakes or sensitive workplace discussions, ensuring resolution while preserving relationships and morale.