Sessions
Concurrent Session
Tough Conversations: Tackle Any Topic With Sensitivity and Smarts
278-282
Tuesday 06/20/2017 04:00 PM - 05:15 PM
1.25 SHRM PDCs
| Competencies: Relationship Management, Communication
| Intended Audience: Mid-Level
Workplace Application:
You will learn how to conduct conversations you dread most to achieve the workplace results you need.
When it comes to a touchy topic with a boss, employee or colleague, many find themselves at a loss for words. This session will address pressing questions about what to say and how to say it and cover workplace conversations you most dread. You will learn how to:
- Approach, not avoid, difficult conversations.
- Communicate with employees during difficult performance reviews, investigations or terminations.
- Hold your ground in the face of opposition.
- Creatively problem solve with your opponents.
- Achieve the results you need to make your work easier and more productive.