Donna Cutting, CSP is the President and CEO (Chief Experience Officer) of Red-Carpet Learning Systems, a consulting firm which provides tools and training on how to engage employees in improving the customer experience. An in-demand Keynote Speaker, Donna is the author of The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service (Wiley). An expert in both audience and employee involvement, Donna shows leaders how to motivate staff to provide world class customer service resulting in repeat business and referrals.

She has presented, consulted and developed training programs for a variety of customers including Penn National Gaming, Five Star Senior Living, Suncoast Solutions CEO Forum, Fred Astaire Dance Studios, Great Harvest Bread Company, JJ Taylor Companies, Missouri Bankers Association, Optum Health, Plasticard-Locktech International, Deluxe Corporation, Feather Ridge Hospital, Gaylord Opryland Resort, and more.

Follow Donna on Twitter @donnacutting.

Bob Kelleher is a best-selling author, keynote speaker, and consultant on employee engagement, leadership, and workforce trends. Bob is the author of the bestselling book, LOUDER THAN WORDS: 10 Practical Employee Engagement Steps That Drive Results, CREATIVESHIP, A Novel for Evolving Leaders, EMPLOYEE ENGAGEMENT for Dummies, and I-Engage, Your Personal Engagement Roadmap.   

Bob can be seen or heard on national media (most recently on CNBC, CBS, NBC News, Business Week, Forbes, and Fortune, and has presented to many of the world’s top companies

Bob is also the founder of The Employee Engagement Group, a global survey, products, assessment, consulting firm.  

Called the “Apostle of appreciation” by the Globe and Mail, Canada’s largest newspaper, and “creative and refreshing‚” by the New York Times, Chester Elton is co-author of several successful leadership books.  Carrot Principle and  Orange Revolution by Simon & Schuster have been New York Times and #1 Wall Street Journal bestsellers, and his new book All In was released in April 2012. His work has been called a “must read for modern managers,” by Larry King of CNN. Elton’s books have been translated into more than 20 languages and have sold over a million copies worldwide. As a motivation expert, Chester has been featured in the Wall Street Journal, Washington Post, Fast Company magazine and the New York Times, and has appeared on NBC’s Today Show, CNN, ABC, MSNBC, National Public Radio and CBS’s 60 Minutes. Chester has spoken to delighted audiences from Seattle to Singapore, Denver to Dubai, and from Toronto to Istanbul. He serves as a leadership consultant to firms such as American Express, Avis Budget Group and Cigna.

Follow Chester on Twitter @chesterelton.

Douglas R. Conant, New York Times bestselling author and keynote speaker founded ConantLeadership, a growing community of people dedicated to improving the quality of leadership in the 21^st century, in 2011. He is also honored to serve as Chairman of Avon Products as well as Chairman of the Kellogg Executive Leadership Institute (KELI) at Northwestern University. The newly formed KELI initiative is designed to help leaders of today enhance their ability to lead in the “here and now.” This program combines the best insights of the Kellogg academic curriculum with the best practices of “world class” leaders across the landscape at the highest levels of the organization.  

An advocate for ethical practices and corporate responsibility, Conant is the current Chairman of CECP (formerly known as the Committee Encouraging Corporate Philanthropy). He is an active member of the boards of the National Organization on Disabilities (NOD), the Partnership for Public Service (PPS), Enactus, the Families and Work Institute (FWI), and the International Tennis Hall of Fame (ITHF). He is also a former chairman of both the Grocery Manufacturers Association (GMA) and The Conference Board (TCB), where he remains a Global Counselor, and he is a former board member of Catalyst. 

From 2001 to 2011, Conant served as CEO and President of the Campbell Soup Company. Conant was the 11^th leader of this iconic company’s 141-year history – faced with reversing a precipitous decline in market value. Conant succeeded by dramatically transforming the global leadership team, reconfiguring the portfolio, cutting costs and making strategic investments in Campbell’s products, marketing programs, innovation pipeline and infrastructure. As a result, the company was able to deliver cumulative shareholder returns in the top tier of the global food industry. The key enabler of this performance was Campbell’s march towards achieving world-class employee engagement levels. During the decade of Conant’s leadership, employee engagement went from being among the worst in the Fortune 500 to being consistently among the best. Campbell has been widely recognized for its progress; its many honors range from being recognized by the Gallup organization with its “Great Workplace Award” for four years running to receiving the 2010 Catalyst Award for helping women advance their careers. During his tenure, the company was also recognized as a leader in social responsibility and ethical leadership.

Conant joined Campbell with 25 years of experience from three of the world’s leading food companies: General Mills, Kraft and Nabisco. He began his career in 1976 in marketing at General Mills. After 10 years, he moved to Kraft where he held top management positions in marketing and strategy. Immediately prior to coming to Campbell, he was President of the $3.5 billion Nabisco Foods Company where he led his team to improved marketplace performance and five consecutive years of double-digit earnings growth.

Follow Doug on Twitter @DougConant.

Gordon M. Berger works with employers to resolve complex employment disputes and to reduce litigation risk. He regularly advises businesses in a multitude of employment and corporate law matters, including EEO, wage & hour, restrictive covenants, employment agreements and day-to-day employment and business law issues.  Gordon is especially experienced in advising alternative staffing organizations or administrative services organizations (ASOs), professional employer organizations (PEOs) and staffing companies.

Gordon reviews and drafts employment agreements, covenants not to compete and employee handbooks to ensure compliance with state and federal employment laws.  He is also adept at responding to EEO and DOL inquiries and has more than 20 years of experience in litigation defense.  Gordon routinely assists clients with employment law training needs for their HR personnel and front-line managers, ensuring that common areas of employment law liability are proactively identified and addressed.

Follow Gordon on Twitter @employeratty.