Paula Caligiuri
Professor
Human Resource Management Department at Rutgers University
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Dr. Paula Caligiuri is a leading expert in strategic human resource management with a focus on global leadership development, international assignee management, and cultural agility. She is a Professor in the Human Resource Management Department at Rutgers University and was the Director of the Center for Human Resource Strategy from 2001 until 2010. She is author of Cultural Agility: Building a Pipeline of Successful Global Professionals.

SESSIONS:
Tuesday, October 1, 2013 - 10:45am to 12:15pm
Paula Caligiuri
Professor
Human Resource Management Department at Rutgers University
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Dr. Paula Caligiuri is a leading expert in strategic human resource management with a focus on global leadership development, international assignee management, and cultural agility. She is a Professor in the Human Resource Management Department at Rutgers University and was the Director of the Center for Human Resource Strategy from 2001 until 2010. She is author of Cultural Agility: Building a Pipeline of Successful Global Professionals.

SESSIONS:
J. Jeff Kober
CEO
World Class Benchmarking
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For over twenty-five years Jeff has delivered development and training solutions for the private and public sector. He has facilitated hundreds of programs and delivered keynote addresses to scores of clients as diverse as General Electric, the U.S. Postal System, Federal Express and the City of New York. Topics have ranged from leadership to performance accountability, from customer service/loyalty to team building.

Earlier Jeff’s consultant activities were associated with The Disney Institute, a best-practices institution modeled on America’s first corporate university. While there, Jeff was responsible for designing The Disney Approach to Quality Service and Service, Disney Style programs. The models, concepts, and examples of that program were later introduced to corporate America in Be Our Guest, a popular benchmarking title published by The Disney Institute, with a forward by Michael Eisner.

While at the Disney Institute, Jeff played a key role in developing other programs at The Disney Institute to include Disney’s Approach to Customer Loyalty, and Disney’s Approach to Creativity and Innovation. He continues today as a columnist for MousePlanet.Com where he continues to share stories of excellence in the Walt Disney Company as best-practices ideas for corporations worldwide.

Jeff is now CEO of World Class Benchmarking, which provides a programming series that benchmarks many of America’s greatest corporations. Recently, World Class Benchmarking supported Starwood Hotels & Resorts Worldwide (Sheraton, Westin, & St. Regis) in launching a massive customer/brand service initiative for over 125,000 associates globally.

Recently Jeff has consulted in the last couple of years for the Finance division of the City of New York in providing leadership and transformation solutions for the public sector. He is the Chief Learning Architect for The Public Strategies Group (PSG) creating training and development solutions for such organizations as the State of Iowa and Federal Student Aid—U. S. Department of Education.

Jeff’s new best-selling book, Lead With Your Customer: Transform Culture and Brand into World-Class Excellence (ASTD Press) showcases what world-class organizations do to attain and sustain extraordinary results and is available via ASTD.org, Amazon.com, and bookstores all over the world.  Jeff's book, "The Wonderful World of Customer Service at Disney" highlights best practices in customer service at Disney.

SESSIONS:
Mark David Jones
Chief Operating Officer
World Class Benchmarking
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Mark is an acclaimed consultant – having worked with dozens of Fortune 500 companies in six of the seven continents of the world over the past two decades. As an author and highly demanded speaker, Mark has an innovative, results-focused passion for helping people make a difference.

Mark first joined the Walt Disney World Resort® in 1978, working in a wide variety of leadership roles. After more than ten years, Mark left to establish The Consultant Network, eventually leading over 60 business consultants.

In 1992, during his doctoral studies, Mark was recruited to lead the consulting team at the Federal Aviation Administration’s national training headquarters. Mark played a key role in the Department of Transportation’s organizational redesign – spearheading initiatives such as executive development, assessment and design, change dynamics, self-managed/directed work teams, and train-the-trainer programs.

Mark returned to the Walt Disney World Resort® in 1996 to help lead the transformation of the Disney Institute Business Programs. While in this role, Mark was in charge of Leadership, Creativity & Innovation, and Quality Service initiatives. He also served externally as the senior project manager for numerous highly successful large-scale organizational initiatives for leading domestic and international corporations – many of which are showcased in the Disney-published book Be Our Guest: Perfecting the Art of Customer Service. In recognition of his contribution to the Disney organization, Mark was nominated for the prestigious “Partner’s in Excellence” award – Disney’s highest regarded corporate award.

Currently, as Chief Operating Officer of World Class Benchmarking, Mark leads a network of experts from the world’s most renowned companies in implementing organizational transformation.

Mark’s new best-selling book, Lead With Your Customer: Transform Culture and Brand into World-Class Excellence (ASTD Press) showcases what world-class organizations do to attain and sustain extraordinary results.

SESSIONS:
Sunday, September 29, 2013 - 12:00pm to 5:00pm
Monday, September 30, 2013 - 7:30am to 12:00pm
Ellen Kossek
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Based out of the Krannert School of Management at Purdue University, Dr. Ellen Ernst Kossek is the Basil S. Turner Distinguished Professor of Management Research and the research director of the Susan Bulkeley Butler Center for Leadership Excellence. She is also the Associate Director of the Center for Work-Family Stress, Safety & Health. Dr. Kossek teaches graduate students and managers in the area of organizational behavior and human resource challenges. Her research involves managing organizational change on workplace flexibility and the employment relationship, international human resources management, workplace inclusion, gender, and diversity. Her educational degrees are from Yale University (PhD); University of Michigan (MBA); and Mount Holyoke College. She has held academic appointments at the University of Michigan, Center for Creative Leadership, University of Warwick, UK, and Harvard Business School.

Follow Ellen on Twitter @EllenKossek.

SESSIONS:
Leslie Perlow
Author and Professor
Harvard Business School
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SESSIONS:
Delta Emerson
chief of staff
Ryan LLC
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Delta has responsibility for corporate excellence; organizational development and culture initiatives; and researching, prioritizing, and monitoring matters of importance to the Chairman and CEO. She also serves as Executive Director and Vice Chair of the Ryan Foundation, a 501(c)(3), overseeing corporate philanthropy and community outreach initiatives.

With more than 25 years of human resources, training, and organizational development leadership experience in professional services, information technology, and financial services companies, Delta has played key roles in both start-up and Fortune 1000 entities. Prior to assuming her current role, Delta held progressively responsible executive management positions at Ryan, establishing and overseeing global Human Resources and Learning and Organizational Development functions. She created and implemented a strategy for external recognition and branding, resulting in more than 70 international, national, state, and local awards and certifications in "Best Employer," client service, training, and other competitions. Delta facilitated the design and rollout of a major award-winning culture change initiative that moved Ryan from a traditional to a flexible “myRyan” working environment.

Delta is certified as a Senior Professional in Human Resources (SPHR) and holds a Bachelor of Arts degree in English and Journalism from Angelo State University and a Master of Arts degree in Dispute Resolution from Southern Methodist University.

Visit Delta on Twitter @deltaemerson.

SESSIONS:
Diane Stegmeier
Founder and CEO
Stegmeier Consulting Group
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Diane Stegmeier is Founder and CEO of Stegmeier Consulting Group, a globally-recognized leader in workplace change management. Diane is best known for her extensive research on resistance to workplace change and her discovery of the 15 Critical Influences™ impacting behavior in the workplace. She is author of Innovations in Office Design: The Critical Influence Approach to Effective Work Environments which was ranked the #1 Workplace Strategy Book by Amazon readers. Stegmeier is the recipient of the International Facility Management Association's (IFMA) Award of Excellence, Distinguished Author for a Book. Ms. Stegmeier is a member of the Advisory Board for the Telework Coalition, and the Industry Advisory Board for The Journal of eWorking, published by Merlien Institute in The Netherlands. She is a member of the Association of Change Management Professionals, an international organization of recognized thought leaders.

SESSIONS:
Dawn Mugavero
HR manager – WorkLife, Relocation and Global Assignments
Toyota Motor Sales
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Dawn Mugavero is currently Manager for WorkLife, Relocation and Global Assignments for Toyota Motor Sales, USA, Inc. (TMS).  Dawn has over 15 years of experience in Human Resources and spent the first part of her career at the University of Southern California as the Director of Human Resources in Auxiliary Services.  For the past 6 years she has been with TMS focusing on WorkLife programs through employee engagement and culture change iniatives. In addition, she manages all of the domestic relocations throughout North America as well as all global assignments.

SESSIONS:
Paul Rupert
President
Rupert & Company
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Paul Rupert is President of Washington, DC-based Rupert & Company. He combines forty years’ general management, consulting, coaching, training and research experience with expertise in the development of flexible leadership skills and online systems. He excels in aligning Senior Management commitments with business-beneficial flexibility initiatives. Paul pioneered the development of explicitly business-based approaches and tools for creating the flexible workplace and transforming traditional managers into flexible leaders. In his previous work as Associate Director of New Ways to Work and Flexibility Practice Leader of WFD Consulting, he directed national flexibility advocacy efforts and served a broad and distinguished client list of more than a hundred companies ranging from Aetna and AOL to Wal-Mart and Xerox. He pioneered challenging flexibility initiatives such as Phased and Partial Retirement and high yield approaches to Remote Work. Mr. Rupert speaks widely about organizational flexibility and is quoted regularly in the national media such as the Wall Street Journal, ABC World News, CBS News, NPR, Marketplace and Newsweek. He is a graduate of Stanford University.

SESSIONS:
Kelly Hughes
shareholder
Ogletree, Deakins, Nash, Smoak & Stewart, P.C.
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Kelly Hughes practices primarily in the areas of labor and employment law. She represents management in the full range of issues related to the employment relationship.

Ms. Hughes handles the following matters:

  • Handling discrimination and retaliation charges before the Equal Employment Opportunity Commission (EEOC) and states' deferral agencies, including both individual discrimination charges and threatened systemic actions. This may involve conducting witness interviews, representing management during mediation, preparing position statements, handling any ensuing investigation, and/or negotiating conciliation agreements with the EEOC and states' deferral agencies
  • Handling wage and hour, discrimination, and retaliation complaints before the North Carolina Department of Labor
  • Litigating claims arising under Title VII, the Americans with Disabilities Act, the Family and Medical Leave Act, the Age Discrimination In Employment Act, and other federal statutes and state laws
  • Representing employers, fiduciaries, insurers, and third-party administrators in employee welfare benefit plan litigation in federal and state courts, including defending against plan participants’ and beneficiaries’ claims for benefits under ERISA
  • Advising employers on all human resource issues, including hiring new employees and evaluating, disciplining, and terminating existing employees, managing difficult leaves of absence situations, executing reductions in force, and complying with disability accommodation and religious accommodation obligations
  • Drafting and negotiating severance agreements, non-solicitation agreements, and non-competition agreements
  • Drafting employee handbooks and employment policies
  • Conducting management training, including EEO and anti-harassment/anti-discrimination training
  • Directing employers on avoidance of employee claims

An experienced speaker, Ms. Hughes has lectured on a range of employment law subjects for organizations including The Employer's Association, the Association of Corporate Counsel, the Diversity Forum, and North Carolina Society for Human Resource Management, among others

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