With 25+ years of experience and several prestigious awards, such as the 2021 OnCon HR Professional of the Year Award, Erika Lance is truly a distinguished leader in the Human Resources field. Currently, Erika is the Chief Human Resources Officer at KnowBe4, the world’s largest integrated platform for security awareness training and simulated phishing. Here, she ensures KnowBe4 continues to run properly while maintaining a unique and fun company culture. Under her leadership, the People Operations team has grown from just 10 team members to over 50 team members in 11 countries across 6 continents. Erika is most well known for her radical transparency and her people-centric approach to Human Resources.

As Director of Ware Malcomb’s Workplace Strategy and Change Management practice, Cynthia and her team deliver human-centered, experience-based work environments. She partners with clients to formulate their unique objectives: mindful of wellness, culture, talent strategy and success measures. She has held roles as the consultant and as the workplace strategist for a Fortune 500 financial services organization. She has published and presented her research at academic and professional conferences, held adjunct faculty positions, served on juries and editorial review teams. She currently serves on the International Facilities Management Association-Workplace Evolutionaries global board in Membership / Analytics and is the co-chair of the Environmental Design Research Association’s Workplace Environment Network.

Amy Philbrook is head of diversity and inclusion for Fidelity Investments, a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and other financial products and services to more than 26 million individuals, institutions and financial intermediaries. She assumed her current position in 2017 and leads the effort to ensure that Fidelity is a workplace and service provider where everyone can fully be themselves. She is responsible for creating and attracting a more a diverse workforce, tapping into the power of our differences to develop and retain talent, creating a culture of inclusion, and showcasing Fidelity’s reputation and brand as an inclusive employer and service provider.

As Managing Partner of Global Training Transformation, Susan is an internationally recognized Speaker, award-winning Talent Development Expert, and Author. In the last 20+ years Susan has spoken in over 40 countries on 6 continents, developed and trained over 1,500 workshops and helped over 150,000 people around the world transform their personal and professional lives. Global Training Transformation specializes in Training Architecture to improve the performance of people, custom designing programs in The Art of Persuasion, Leading with Emotional Intelligence, Managing Generations in the Workplace and, Resilience. Susan has worked with such organizations as Johnson & Johnson, GlaxoSmithKline, Pfizer, Philips, Medtronic, and SABIC to design global training programs that raise individual and organizational performance. Her experience ranges from Healthcare, Medical Devices, Banking, Mining, Pharma, Timber, Oil & Gas as well as training the Ministers of several foreign nations. Susan is also a Call Centre expert, having spent over 10 years architecting training for call centre staff.

Susan is an Instructional Designer and Master Trainer. Global Training Transformation’s programs have won the CSTD Gold Award for Excellence in Training as well as having a Leadership Program custom designed for a Central Asian client named as one of the top 5 Leadership programs in the world by HR.com.

Author, Speaker, Trainer and Leadership Coach Dawn Metcalfe creates cultures of candour in business, empowering people to speak up and listen up with integrity. Cultures where change isn’t feared, but encouraged – where innovation happens by default because people don’t shy away from difficult conversations. Having lived and worked around the world, she’s written three books on diversity, workplace communication and what’s needed to succeed. Dawn is a regular Forbes contributor and speaks to media, on the radio and at global conferences on how to create sustainable cultures of change.