Relationship Management

Jeff Lanza
president and CEO
Communication Dynamics
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Jeff Lanza was an FBI Special Agent for over 20 years. He investigated corruption, fraud, organized crime, cyber crime, human trafficking and terrorism. He has appeared on the Today Show, Good Morning America, Dateline and Larry King Live, among others.

He is passionate about keeping people and organizations safe from risk and has presented to thousands around the globe. His clients include many Fortune 500 companies.

His newest book, “Pistols to Press” is now available.

Jeff loves talking to audiences the world over, but is most comfortable in his home city, where he serves as a certified Kansas City barbecue judge.

Follow Jeff on Twitter @lanzafbi.

SESSIONS:
Margaret Heffernan
entrepreneur, chief executive and author
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Margaret Heffernan is an entrepreneur, chief executive and author. She was born in Texas, raised in
Holland and educated at Cambridge University. She worked in BBC Radio for five years where she
wrote, directed, produced and commissioned dozens of documentaries and dramas. As a television
producer, she made documentary films for Timewatch, Arena and Newsnight. She was one of the
producers of Out of the Doll's House, the prize-winning documentary series about the history of
women in the twentieth century. She designed and executive produced a thirteen part series on the
French Revolution for the BBC and A&E. The series featured, among others, Alan Rickman, Alfred
Molina, Janet Suzman, Simon Callow and Jim Broadbent and introduced both historian Simon
Schama and playwright Peter Barnes to British television. She also produced music videos with
Virgin Records and the London Chamber Orchestra to raise attention and funds for Unicef's
Lebanese fund.
 
Leaving the BBC, she ran the trade association IPPA, which represented the interests of
independent film and television producers and was once described by the Financial Times as "the
most formidable lobbying organization in England."
 
In 1994, she returned to the United States where she worked on public affair campaigns in
Massachusetts and with software companies trying to break into multimedia. She developed
interactive multimedia products with Peter Lynch, Tom Peters, Standard & Poors and The Learning
Company.
 
She then joined CMGI where she ran, bought and sold leading Internet businesses, serving as chief
executive officer for InfoMation Corporation, ZineZone Corporation and iCAST Corporation. She was
named one of the Internet's Top 100 by Silicon Alley Reporter in 1999, one of the Top 25 by
Streaming Media magazine and one of the Top 100 Media Executives by The Hollywood Reporter.
Her "Tear Down the Wall" campaign against AOL won the 2001 Silver SABRE award for public
relations.
 
2011 saw the publication of her third book, Willful Blindness (Simon&Schuster in the UK, Bloomsbury
in the US and Doubleday in Canada) which was shortlisted for the Financial Times/Goldman Sachs
Best Business Book award. She is visiting professor of entrepreneurship at Simmons College in
Boston and executive in residence at Babson College. She sits on the Council of the Royal Academy
of Dramatic Art in the UK as well as one the boards of several private companies. Heffernan blogs
for the Huffington Post in the US and the UK and for BNET. She was featured on television in The
Secret Millionaire and on BBC Radio 4 in Changing the Rules, which won the 2008 Prowess Media
Award. She has had three plays broadcast by the BBC and in 2011 has been awarded an honorary
doctorate from the University of Bath. She is married with two children.

 

SESSIONS:
Wednesday, June 19, 2013 - 10:00am to 12:00pm
Andrea P. Howe
founder
The Get Real Project
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Andrea P. Howe is the co-author, with Charles H. Green, of The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust. She is the founder of The Get Real Project and an entrepreneur on a mission: to kick conventional business wisdom to the curb and transform how people work together as a result. Andrea is a recovering IT consultant who has spent more than 20 years working with clients, managing projects, and facilitating groups of all kinds and sizes. Her focus for the last decade has been teaching people in consulting roles how to get better results by getting relationships right. She speaks on topics like customer intimacy, client loyalty, the dynamics of influence, speaking hard truths, and developing business with trust. When she’s not working, you can find her in the art studio taking far too long to finish her latest mosaic project. 

SESSIONS:
Gary S. Jones
former chief human resources officer
Grizzard Communications Group (an Omnicom Company)
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Gary Jones, CSP and SPHR, is the Former Chief Human Resources Officer at Grizzard Communications Group (an Omnicom Company) with offices in Atlanta and Los Angeles. He has over 25 years of corporate level human resources experience in a diverse set of industries including marketing services, specialty retail, wholesale, and not-for-profit. He holds graduate degrees in Administration as well as Counseling and served as adjunct professor in Mercer University’s MBA program for nearly 10 years, teaching courses in human resources, organizational behavior and management. In 2010, Gary received the SHAPE Award for Professional Excellence in Human Resources from the Atlanta Chapter of the Society for Human Resource Management. His primary hobbies and interests revolve around guitars, classic rock, unsuccessful attempts to lower his golf handicap, and travel.
SESSIONS:
Wednesday, June 19, 2013 - 10:00am to 11:15am
Kevin Snyder, Ed.D.
partner, president
Inspir-Active Solutions, Inc.
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Dr. Kevin Snyder is a professional speaker and author who co-founded Inspir-ACTIVE Solutions which is a leadership firm specializing in developing custom-based keynotes and staff development seminars to ignite personal motivation, employee engagement, and breakthrough performance. He has spoken for over 400 audiences in all 50 states with clients including Anheuser-Busch, St. Jude’s Children Research Hospital, the American Marketing Association, the Association of Circuses, and many others. Kevin is a columnist for several magazines, the author of four books, a certified skydiver, scuba diver, sailing enthusiast and former game show winner on ‘The Price Is Right!’ He’s also an adjunct faculty with the Center for Creative Leadership and earned both his Masters and Doctorate degrees in Educational Leadership.
SESSIONS:
Wednesday, June 19, 2013 - 10:00am to 11:15am
Nate Grant Regier
owner
Next Element Consulting, LLC
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Dr. Nate Regier is a Missionary kid, therapist, researcher, consultant, facilitator, trainer — Dr. Regier brings it all together to connect with clients on a profound level. He has an uncanny ability to help people uncover new perspectives and new strategies to enhance their professional relationships. Enthusiastic and always optimistic, Dr. Regier is equally comfortable coaching CEOs in one-on-one sessions, instructing a classroom, or delivering keynote presentations to an organization-wide auditorium.

He earned his Ph.D. in Clinical Psychology from the University of Kansas, and is also a Master Certifying Trainer for the Process Communication Model (PCM®), certified in clinical, educational, spiritual, and corporate applications; and co-developer of the NEOS Efficacy Outcomes System. Dr. Regier has presented nationally and internationally, and published on a variety of topics, including social-emotional intelligence, workplace wellness, leadership, mind-body-spirit integration, and communication.

SESSIONS:
Randy G. Pennington
president
Pennington Performance Group
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Randy Pennington helps leaders deliver positive results in a world of accelerating uncertainty and change. His clients include many of world’s best-managed companies, associations, government agencies, and universities. Additionally, Randy serves as an adjunct instructor in the Cox Business Leadership Center at Southern Methodist University.

Randy is author of three books: Make Change WorkResults Rule!; and On My Honor, I Will . His ideas have been featured in leading media outlets including CNN, PBS, Fox News, ABC Radio Network, the BBC, Fast Company, and The New York Times. He is a contributor to CIO.com and the Huffington Post.

SESSIONS:
LaFern K. Batie
professional speaker/author, business strategist & executive coach
The Batie Group
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As a Business Strategist and Executive Coach, LaFern Batie leads The Batie Group, LLC, a business consulting and leadership development firm serving organizations around the globe. With extensive Fortune 500 corporate leadership experience and widely recognized expertise, she works with international organizations and leaders across diverse industries to maximize their collective and individual performance. Leaders value her high business acumen, ability to quickly connect with teams, thorough and efficient approach to identifying challenges and commitment to helping them achieve results that exceed their expectations. 

Follow LaFern on Twitter @LaFernBatie.
 

SESSIONS:
Jeff Gibson
vice president of consulting
The Table Group, Inc, Lafayette, Calif.
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Jeff Gibson is the VP of Consulting for The Table Group, a Patrick Lencioni company. As a management consultant and speaker, Jeff has worked with hundreds of CEOs and executive teams to help them become more effective and build healthier organizations. 

Jeff has worked with a broad spectrum of clients in various industries, including high-tech, biopharmaceuticals, financial services, manufacturing and health care. His responsibilities also include new business development, enterprise sales and all aspects of client service. 

In addition to his work with consulting clients, Jeff has been instrumental in assisting with the development of Lencioni’s original methodologies and publications, including The Advantage, The Five Dysfunctions of a Team, The Three Signs of a Miserable Job, to name a few.

SESSIONS:
Steve Gilliland, CSP, CPAE
Best-Selling Author and Speaker
Steve Gilliland, Inc.
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Steve is a member of the Speaker Hall of Fame and was recognized in 2015 as one of the top 10 motivational speakers globally from over 9,000 candidates.

In addition to being one of the most sought-after speakers in North America, he has written 11 books and was named Author of the Year by Advantage/Forbes for his book Enjoy The Ride.

Steve built a multimillion-dollar company, which the Pittsburgh Business Times named one of the fastest-growing privately held companies in the region. Steve is one of SHRM’s top-rated speakers. This is his 18th consecutive year speaking at the SHRM Conference.

SESSIONS:
Tuesday, June 18, 2013 - 10:45am to 12:00pm