Relationship Management

David Horsager, CSP, CPAE
business strategist, author, CEO
Trust Edge Leadership Institute
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David Horsager, MA, CSP, CPAE is the CEO of Trust Edge Leadership Institute, national bestselling author of The Trust Edge, inventor of the Enterprise Trust Index™, and director of one of the nation’s foremost trust studies: The Trust Outlook™. His work has been featured in prominent publications such as Fast Company, Forbes, The Huffington Post and The Wall Street Journal. David has advised leaders and delivered life-changing presentations on six continents, with audiences ranging everywhere from FedEx, Toyota and global governments to the New York Yankees and the Department of Homeland Security. Get free resources and more at www.DavidHorsager.com and www.TrustEdge.com

SESSIONS:
Cy Wakeman
Cy Wakeman, Inc.
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Cy Wakeman is a drama researcher, global thought-leader, and New York Times best-selling author who is recognized for cultivating a counter-intuitive, reality-based approach to leadership. Backed by 20 years of experience, Wakeman’s philosophy offers a new lens through which employees and executives alike, can shift their attention inward, sharpen their focus on personal accountability, and uncover their natural state of innovation simply by ditching the drama.

Deemed “the secret weapon to restoring sanity to the workplace,” Wakeman has helped companies such as Google, Facebook, NASA, Pfizer, Bank of America, and United Healthcare learn to harness energy wasted in workplace drama and reinvest that effort into achieving profound business results.

SESSIONS:
Tuesday, June 20, 2017 - 10:45am to 12:00pm
Jennifer Lee
Director of Learning and Development
JB Training Solutions
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Jennifer Lee is an experienced keynote speaker, engaging educator, and talented facilitator. Jennifer has over 15 years of learning and development experience with a robust background in luxury hospitality, human resources, and training. As the former Learning and Development Director at the AAA Five Diamond-rated Waldorf Astoria Chicago and the former Learning Manager at The Four Seasons Hotel in Chicago, Jennifer brings a rich perspective in leadership, management, service, hospitality and presentation skills training. When she’s not presenting, Jennifer can be found checking items off her bucket list, which still includes attending the Oscars at least once in her lifetime.

SESSIONS:
Monday, June 19, 2017 - 4:00pm to 5:15pm
Steve Gilliland, CSP, CPAE
Best-Selling Author and Speaker
Steve Gilliland, Inc.
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Steve is a member of the Speaker Hall of Fame and was recognized in 2015 as one of the top 10 motivational speakers globally from over 9,000 candidates.

In addition to being one of the most sought-after speakers in North America, he has written 11 books and was named Author of the Year by Advantage/Forbes for his book Enjoy The Ride.

Steve built a multimillion-dollar company, which the Pittsburgh Business Times named one of the fastest-growing privately held companies in the region. Steve is one of SHRM’s top-rated speakers. This is his 18th consecutive year speaking at the SHRM Conference.

SESSIONS:
Ryan Estis
chief experience officer
Ryan Estis & Associates
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Ryan Estis is the former Chief Strategy Officer for the $100 million People Marketing division of McCann-Erickson World Group Advertising and now serves at the Chief Experience Officer in a growing speaking and consulting practice. Recently recognized as one of the Top 100 keynote speakers in America alongside Tony Robbins, Bill Gates, Al Gore and Marcus Buckingham, Ryan is a leading expert on Leadership & Culture, Workforce Trends and Communication. He serves as the USA Sr. Associate with Employer Brand International, an advisory member on the SmartBrief Workforce Council, is a certified Human Capital Strategist and professional member of the National Speakers Association.

His consultancy develops strategy and communication design to help companies more effectively connect to their two most important audiences: employees and customers. He shares his thoughts on culture, engagement and leadership on his blog passiononpurposeblog.com.

SESSIONS:
Monday, June 19, 2017 - 10:45am to 12:00pm
Shane Yount
President
Competitive Solutions, Inc.
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Shane A. Yount is a nationally recognized thought leader, author, and President of Competitive Solutions, Inc. (CSI), an international Business Transformation consulting firm that pioneered the acclaimed organizational development system known as Process Based Leadership® - A business transformation methodology designed to create a sustainable culture of clarity, connectivity, and consistency through the use of Non-Negotiable Business Processes. Since 1991 he has led the offices of CSI in becoming one of the nation’s most recognized Business Transformation consulting firms,  personally working with such organizations as Michelin, Genentech, Pfizer, Lockheed Martin, the Department of Defense, and many others.

SESSIONS:
Deborah Kolb
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Deborah Kolb is Deloitte Ellen Gabriel Professor for Women and Leadership (Emerita) and Distinguished Research Fellow at the Center for Gender in Organizations at the Simmons School of Management.   From 1991-1994, Kolb was Executive Director of the Program on Negotiation at Harvard Law School.  She is currently a Senior Fellow at the Program where she co-directs The Negotiations in the Workplace Project. Kolb is an adjunct professor at the INSEAD business school in Fontainebleau, France.

Professor Kolb is an authority on gender issues in negotiation and leadership.  Kolb has co-authored several books on this subject.  Everyday Negotiation: Navigating the Hidden Agendas of Bargaining (Jossey-Bass/John Wiley, 2003) shows women (and men) how they can become more effective in their everyday negotiations by attending to the dual requirements of the shadow negotiation – advocacy for oneself and connection with others.  Originally titled, The Shadow Negotiation, Harvard Business Review named it one of the ten best business books of 2000 and it received the best book award from the International Association of Conflict Management at its meetings in Paris, 2001.  Her most recent book, Her Place at the Table: A Women’s Guide to Negotiating the Five Challenges of Leadership Success (Jossey-Bass/John Wiley, 2010) describes how successful women negotiate for what they need to be effective in leadership roles at all levels of an organization.   She has a new book that will be out in 2015 entitled, Negotiating at Work: Turn Small Wins into Big Gains (with Jessica Porter) offers practical advice for managing your own workplace negotiations: how to get opportunities, promotions, flexibility, buy-in, support, and credit for your work It shows how negotiating for yourself can also result in small wins for you and your organization. 

In addition to her research, Kolb organizes and leads executive development programs for senior women and serves as a consultant to organizations interested in retaining and advancing their best women.  Among other firms, Kolb has recently done work with are:  BBN Technologies, Campbell Soup, Covidien, Dell Computer, Deutschebank; Deloitte and Touche; Eli Lilly; EMC; Encore Financial; Google; W.L. Gore; IBM; Illinois Tool Works; King and Spaulding; Mastercard International, Nationalgrid; Phillips Medical, Pricewaterhouse/Coopers; Thomson Reuters; Time Warner; Textron; and Unilever. Non profit organizations have included Dana Farber Cancer Center, Brigham and Women’s Hospital, The Ford Foundation, The Consultative Group in International Agricultural Research (CGIAR), Girl Scouts, USA, Harvard University School of Education, The Society for Human Resource Management, Financial Executives International, Financial Women’s Association, the Mayo Clinic, Network of Executive Women, Teachers College at Columbia University, Women in Technology International, among others.  An international expert in the field of gender and negotiation, Kolb has presented her work at major universities including Harvard, MIT, Stanford, University of Michigan, Northwestern, INSEAD, Washington University of St Louis, University of Seattle, University of Pennsylvania, among others.  She is a principal in Negotiating Women, LLC., a company that provides negotiation training and consultation especially designed for women.  Kolb was awarded the 2008 Outstanding Achievement Award for her contributions to women’s leadership issues by the Equality Commission of the Massachusetts Bar Association, the Boston Bar Association, and the Massachusetts Women’s Bar Association. 

Professor Kolb is the author of The Mediators (MIT Press, 1983), an in-depth study of labor mediation and co-editor of Hidden Conflict In Organizations:  Uncovering Behind-The-Scenes Disputes (Sage, 1992), a collection of field studies about how conflicts are handled in a variety of business and not-for-profit organizations.  She has published a study of the practice of successful mediators, Making Talk Work: Profiles of Mediators

(Jossey-Bass, 1994).  Kolb is also the editor of Negotiation Eclectics:  Essays in Memory of Jeffrey Z. Rubin (Program on Negotiation, 1999).  She has authored over 100 articles on the subjects of gender, negotiation, conflict in organizations, and mediation.  Kolb is on the editorial boards of the Negotiation Journal, Negotiation and Conflict Management Research, The Harvard Negotiation Newsletter, and the Journal of Conflict Resolution. 

Deborah Kolb received her Ph.D. from MIT’s Sloan School of Management, where her dissertation won the Zannetos Prize for outstanding doctoral scholarship.  She has a BA from Vassar College and an MBA from the University of Colorado.

SESSIONS:
Iris Firstenberg, Ph.D.
Adjunct Professor
UCLA
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Dr. Iris Firstenberg is an Adjunct Professor of Psychology, UCLA and Adjunct  Professor of Management at UCLA Anderson. She specializes in strategies for creative problem solving and innovative thinking.

Dr. Firstenberg also conducts seminars on creativity and innovation for a wide cross-section of Fortune 500 organizations, including companies in aerospace, software, healthcare, defense, telecommunications, energy, financial services, retail, and pharmaceuticals, as well as government agencies such as NASA.

Her latest book, Extraordinary Outcomes: Shaping an Otherwise Unpredictable Future (John Wiley & Sons, 2014), provides a practical framework to help organizations navigate in a world of uncertainty.

Dr. Firstenberg is the recipient of the 2002 UCLA Department of Psychology Faculty Distinguished Teaching Award and the 2011 UCLA Extension Distinguished Teaching Award.

SESSIONS:
Monday, June 19, 2017 - 1:45pm to Tuesday, June 20, 2017 - 3:45pm
Government Affairs team
Society for Human Resource Management (SHRM)
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SESSIONS:
Tuesday, March 14, 2017 - 5:15pm to 6:30pm
Donal O’Reardon
CEO
O'Reardon Consulting
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Originally from Ireland, Donal O’Reardon has worked in Europe and North America over the past fifteen years. Donal’s background is in education and he has worked at every level from grade school through university in five countries. Donal has worked with a host of public and private sector clients including government ministries, municipal government, financial institutions and educational organisations. He has taught mediation, negotiation and dispute resolution in the Graduate Certificate course at York University. In addition, he publishes regularly on these topics. Donal’s approach emphasises Emotional Intelligence and best communication practice for professional development. “Communication” here means much more than how we relate to others, it also means how we talk and listen to ourselves. Donal’s approach is based on the principle that all interpersonal skills are founded on “intrapersonal” skills, the ability to look at and listen to what’s inside us.
 
Donal specialises in
  • Leadership coaching
  • Group coaching in communication, conflict management and leadership
  • Individual coaching in specific communication skills (difficult conversations, interview technique, managing challenging staff or clients)
  • Mediations
  • Investigations
  • Back to work re-integration and facilitation
  • Union / management negotiations
SESSIONS:
Wednesday, April 26, 2017 - 11:15am to 12:30pm