With more than two decades of Human Resources corporate leadership, Felix Massey, SHRM-SCP, has provided innovative “people solutions” and HR best practices for small to mid-size organizations in industries to include: consumer services, aviation, retail, entertainment, and distribution for Blockbuster Entertainment, Paramount Parks, G2 Secure Staff, LLC and HomeTeam Pest Defense.  Felix studied Business Management at University of Louisiana; received Management Leadership certification from Center for Creative Leadership.  Felix joined SHRM as a corporate employee in 2018 as Director, Field Services (SE Region) and in 2019 became Sr. Director of Customer Experience. 

At SHRM, Felix oversees and leads a virtual and outsourced customer experience operation which supports and propels SHRM’s customer centricity and growth strategies. Creating and sustaining a world-class omni-channel platform, accomplished via the efforts of a diverse team of virtual agents residing in 16 countries.  The Customer Experience team is charged with providing swift resolution to customer/member inquiries, and driving revenue growth through new customer acquisition, retention, and higher engagement. 

Felix lives in Arlington, TX with his wife, Cecelia and son, Bryce. You can contact Felix at felix.massey@shrm.org; LinkedIn: linkedin.com/in/felixmassey; Twitter: @SHRMFelix.

Gloria Sinclair Miller is an accomplished Senior HR Business Executive with more than 20 years of successful global and domestic human resources leadership in a variety of industry sectors, including biopharmaceutical, retail, financial services, and non-profit organizations. Gloria has held leadership positions with the USO of Pennsylvania and Southern New Jersey, AstraZeneca Pharmaceutical, Bristol-Myers Squibb, Borders Group Inc, TD Bank and Rosenbluth International.

Gloria currently serves as the Vice President of Membership and Customer Community Experience at SHRM. In this role, Gloria manages the member acquisition and engagement for Professional and Executive audience segments with a particular emphasis on fostering communities and enhancing the experience.

Gloria holds a Master of Science (MS) in Human Resources Management and Services from Widener University and a Bachelor of Science (BS) in Human Resources Management from Wilmington University. She also holds the SHRM-Senior Certified Professional (SCP) designation.

Gloria has served in numerous Volunteer Leadership roles, including Chapter President and long-time Board Member for the Philadelphia Society for Human Resources Management (Philly SHRM) Chapter and Board Chairman for USO of Pennsylvania and Southern New Jersey. 

Wendi Safstrom is a senior non-profit leader committed to serving the public through philanthropic program management, cultivating strategic partnerships and managing and developing high performing teams. She has both association and nonprofit management experience including; national program development and administration, membership strategy, marketing and product development, grant management, development and donor stewardship, and leading cross functional teams. Safstrom currently serves as President for the Society for Human Resource Management Foundation (SHRM Foundation), where she leads the development and implementation of SHRM Foundation's programmatic, development, and marketing and communication strategies in support of SHRM Foundation's new mission and vision, creating growth plans and ensuring alignment with SHRM goals.  

Prior to assuming the role at SHRM Foundation, Safstrom served as Vice President at the National Restaurant Association and National Restaurant Association Educational Foundation, where she led the development and implementation of their Foundation's most recent five-year strategic plan, and was responsible for all Foundation programming, including workforce development initiatives, scholarship and event management, community relations and engagement initiatives. The NRAEF's philanthropic programming supported a number of audiences including high school youth, veterans transitioning from service to civilian work and life, opportunity youth and incumbent workers. Of particular note, she led the implementation of the restaurant industry's premier high school career and technical education program, growing the program to over 2,000 public high schools, engaging over 150,000 students annually, nationwide. In 2016, she served as lead project director for the development of a $10 million contract awarded by the U.S. Department of Labor to develop the hospitality industry's first apprenticeship program, and was instrumental in the Foundation's reorganization and relocation of operations from Chicago, Illinois to Washington, D.C., transforming the staff and culture.  

Safstrom has also held human resource management roles with the Leo Burnett Company and Hyatt Hotels Corporation in Chicago, Illinois. She has a BS in Business Administration from the Eli Broad School of Business at Michigan State University and was recognized as a member of the 2014 "Power 20" by Restaurant Business Magazine as a leader in philanthropy within the restaurant industry.  

Tamla Oates-Forney is an innovative thought leader and speaker, women’s advocate, wellness champion, philanthropist and investor. She serves as CEO of Linkage, a SHRM company, a global leadership development firm committed to advancing women and accelerating inclusion in leaders and organizations.

Tamla previously served as EVP, Chief Human Resources Officer (CHRO) for USAA, where as a member of the Executive Council she led USAA’s team of more than 500 HR professionals spanning talent development, talent acquisition, pay and benefits, culture and employee services for 37,000 teammates.

Prior to joining USAA, Tamla served as Senior Vice President and Chief People Officer at WM (previously Waste Management). She spent the majority of her career (20 years) at General Electric, where she held multiple leadership roles, including HR Leader for GE Africa, Chief Diversity Officer for GE Appliances and Lighting, and Vice President of HR for GE Energy Connections.

Tamla is also an independent director and member of the Human Capital and Compensation committee for Summit Materials. She serves as a member of the Board of Advisors for her alma mater, UNC Chapel Hill’s Kenan-Flagler Business School, and is a sought-after speaker, advisor and thought leader for several HR-related technology startups.

She is a graduate of the University of North Carolina at Chapel Hill, where she earned her Bachelor of Science in business administration. A renowned expert in her field, she has received multiple honors, including being featured in The New York Times, Fast Company, The Network Journal’s 25 Influential Black Women in Business and Savoy’s 2020 Most Influential Black Executives in Corporate America. She is also a member of the Executive Leadership Council (ELC), a network of black CEOs and business leaders who support the development of diverse talent and the promotion of social justice.

Tamla enjoys spending time with her husband, Warren, and their two children, Annia (25) and Camden (15). She also enjoys traveling to Africa, discovering new vegan restaurants, working out, and watching interior design shows on HGTV. She is a member of the 1% club having completed a marathon in 2018.

Anuradha Hebbar is renowned as a trusted advisor to CEOs on inclusion and diversity, bringing over 25 years of strategic leadership in transforming organizations across global, Fortune 500, mid-size, and private equity-backed companies. A seasoned business leader and human capital executive, she has partnered with top executives to embed inclusive practices that drive transformational change, shaping iconic brands such as Major League Baseball, Penske, Millennium Trust Company, Urovant Sciences, Bank of America, and Clariant. Her exceptional commitment to fostering inclusive cultures has earned her prestigious accolades, including being named Chicago United’s “Business Leader of Color 2021,” a 2021 Crain’s “Notable Executive in Diversity, Equity and Inclusion,” a “2016 Top 100 under 50 Executive Leader” by Diversity MBA, and a “2015 Diversity Leader” by Profiles in Diversity Journal.