With more than two decades of Human Resources corporate leadership, Felix Massey, SHRM-SCP, has provided innovative “people solutions” and HR best practices for small to mid-size organizations in industries to include: consumer services, aviation, retail, entertainment, and distribution for Blockbuster Entertainment, Paramount Parks, G2 Secure Staff, LLC and HomeTeam Pest Defense.  Felix studied Business Management at University of Louisiana; received Management Leadership certification from Center for Creative Leadership.  Felix joined SHRM as a corporate employee in 2018 as Director, Field Services (SE Region) and in 2019 became Sr. Director of Customer Experience. 

At SHRM, Felix oversees and leads a virtual and outsourced customer experience operation which supports and propels SHRM’s customer centricity and growth strategies. Creating and sustaining a world-class omni-channel platform, accomplished via the efforts of a diverse team of virtual agents residing in 16 countries.  The Customer Experience team is charged with providing swift resolution to customer/member inquiries, and driving revenue growth through new customer acquisition, retention, and higher engagement. 

Felix lives in Arlington, TX with his wife, Cecelia and son, Bryce. You can contact Felix at felix.massey@shrm.org; LinkedIn: linkedin.com/in/felixmassey; Twitter: @SHRMFelix.

Carol is a proven executive with extensive experience in building and leading sophisticated, high-performance teams across broad geographies and various industries.  She develops and executes Human Capital strategies that enable and extend corporate strategy - driving performance, engagement, customer satisfaction, and profitability.  Carol’s career spans over 20 years as a transformative leader with tech-savvy and agility, 

Carol has been published in Manage HR Magazine, HR Tech Outlook, CMP’s “C-Suite on Talent” and Bruce Waller’s “Life in the Leadership Lane.”  She achieved her B.S. in Computer Science and her M.B.A.

She was most recently, until August 2023, VP of HR at Halff Associates, a full-service engineering/architecture firm operating in Arkansas, Florida, Louisiana, Oklahoma and Texas.  

Kim Crowder, Founder & CEO of Kim Crowder Consulting, is one of the country’s leading Anti-Racism, Diversity, Inclusion, and Equity Speakers, Coaches, Trainers, and Consultants. 

Kim and her team work across industries serving global organizations. From Adobe to Smugmug, the American Library Association, HarperCollins Publishers, and more, Kim and her team provide leaders and companies actionable tools to move initiatives forward long term.

Kim has been named by Forbes as a “Top Anti-Racism Educators Companies Need Now,” A Top 10 Diversity, Equity, and Inclusion Expert by All American, and Top Influential African-American Business Women To Follow by LinkedIn. She is also a member of the MIT Technology Review Global Panel and For(bes) The Culture.

She has been featured by The New York Times, Business Insider, Cheddar News, CBS, NBC, FOX, Katie Couric Media, regularly by Forbes, on Hubspot’s podcast, The Growth Show, Workology, and As Told By Nomads.

Kim Crowder, Founder & CEO of Kim Crowder Consulting, is one of the country’s leading Anti-Racism, Diversity, Inclusion, and Equity Speakers, Coaches, Trainers, and Consultants. 

Kim and her team work across industries serving global organizations. From Adobe to Smugmug, the American Library Association, HarperCollins Publishers, and more, Kim and her team provide leaders and companies actionable tools to move initiatives forward long term.

Kim has been named by Forbes as a “Top Anti-Racism Educators Companies Need Now,” A Top 10 Diversity, Equity, and Inclusion Expert by All American, and Top Influential African-American Business Women To Follow by LinkedIn. She is also a member of the MIT Technology Review Global Panel and For(bes) The Culture.

She has been featured by The New York Times, Business Insider, Cheddar News, CBS, NBC, FOX, Katie Couric Media, regularly by Forbes, on Hubspot’s podcast, The Growth Show, Workology, and As Told By Nomads.

Ashley T. Brundage is the President and CEO of Empowering Differences. While seeking employment at PNC Bank in the United States, she identified openly during the interview process as a woman of transgender experiance and subsequently was hired after facing years of harassment, discrimination, and homelessness. These factors led her to start her second career as a means of survival while doing research on empowerment & differences. She took a role in the bank as a part time teller and then rose to national Vice President of Diversity & Inclusion in less than 5 years. She captured her research as a 4-Step process of empowerment to cultivate change in her new book and online leadership course. Ashley credits her success to those closest to her for providing actionable allyship including her 2 teenage sons, Bryce and Blake. She also volunteers her time serving numerous nonprofit organizations including serving as the vice chair for the national board of directors for GLAAD who works to accelerate acceptance across all forms of media for the LGBTQ+ community.

Ashley T. Brundage is the President and CEO of Empowering Differences. While seeking employment at PNC Bank in the United States, she identified openly during the interview process as a woman of transgender experiance and subsequently was hired after facing years of harassment, discrimination, and homelessness. These factors led her to start her second career as a means of survival while doing research on empowerment & differences. She took a role in the bank as a part time teller and then rose to national Vice President of Diversity & Inclusion in less than 5 years. She captured her research as a 4-Step process of empowerment to cultivate change in her new book and online leadership course. Ashley credits her success to those closest to her for providing actionable allyship including her 2 teenage sons, Bryce and Blake. She also volunteers her time serving numerous nonprofit organizations including serving as the vice chair for the national board of directors for GLAAD who works to accelerate acceptance across all forms of media for the LGBTQ+ community.

Dr. David S Cohen, Ed. D. has a vision: organizations that thrive by living their values in good times and especially VUCA times. David's first career was in elementary and high school education, where he built a reputation for building school communities based on purpose and social responsibility. Thirty-three years ago, David transitioned to corporate consulting. As a consultant, David earned a reputation as a contrarian consultant because he does not always follow what is popular in his chosen field. David works with leaders helping them understand what is and what is not necessary to build an active and positive organization. He helps leaders' step into life's challenges, inspiring them to create a sustained approach through a values-based focus, resulting in better business results. David has had the privilege of partnering with firms across five continents and all business sectors. Additionally, he has worked with governments, from the local to the federal levels, and not-for-profits.

He has taught at Queens University School of Labour Relations and the executive education program at the Schulich School of Business, York University. Currently, he teaches organizational development at Durham College. David earned his doctorate from Boston University in Humanistic and Behavioural Studies. During that time, he also completed independent studies at the Harvard School of Education, where he was a teaching assistant.

David is a keynote speaker, educator, disruptor, facilitator, team builder, and executive coach. He has authored two books and numerous articles in professional journals.

• The Talent Edge: A Behavioral Approach to Hiring, Developing, and Keeping Top Performers (John Wiley and Sons, August 2001)
• Inside the Box: Leading With Corporate Values to Drive Sustained Business Success (Jossey-Bass September 2006)

When David is not travelling, he is hanging out with his five grandchildren, when possible, attending Toronto Raptor's games, or relaxing with family and friends.

David is honored to be recognized by the GlobalGurus30 as one of the top 30 GlobalGurus in Organizational Culture.

Jim Emanuel has over 30+ years of HR experience encompassing compliance, talent management, employee relations, compensation, and leadership and development. Prior to joining SHRM, Jim worked 23 years for a Fortune 500 Healthcare Company most recently in the capacity of Director of HR Compliance. Jim is a native Californian and works out of our Sacramento CA office. Jim enjoys traveling, hiking, interior design, and spending time with his husband and two dogs.

"My working as a Knowledge Advisor has allowed me to assist our members in real-time and I am able to utilize the many years of experience I have obtained. It truly feels like a win-win. Our members feel like they are being supported and get answers to their questions, quickly and professionally and I reap the reward of having the opportunity to serve our members! "

Theresa Adams is a SHRM-SCP certified professional with 23 years generalist experience in the human resources field. She obtained a BS from the University of Maryland. She has experience in various industries, including manufacturing, retail and nonprofit. She has worked for SHRM for almost 12 years as an HR Knowledge Advisor in the SHRM HR Knowledge Center. She particularly enjoys collaborating with SHRM members by providing practical HR guidance and resources to promote effective talent management practices.    

Yvette Lee, SHRM-SCP, is an HR Knowledge Advisor at SHRM, the world’s largest HR professional society, representing 300,000+ members in more than 165 countries. Yvette possesses over 25 years of human resources experience. Her expertise includes talent management, benefits, compensation, diversity and inclusion, employee relations, ethics and compliance, and employee development. A published author of several articles in SHRM's HR Magazine on various topics, Yvette holds a bachelor's degree in communications from the University of Virginia. She also holds the SHRM California Law HR, Talent Acquisition, Inclusive Workplace Culture, People Manager Qualification and HR Dept. of One Specialty Credentials. Yvette enjoys spending time with her family and doing community service.